Blackberry AtHoc: Secure Global Communications

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CHALLENGE

BlackBerry AtHoc designed and built the most secure mass notification system, but needed audio functionality a vital feature for any communication system. Having an announcer and someone to record the audio on standby is costly and inefficient. Even with an announcer available 24/7, there is no guarantee as to the quality of the audio. And recipients don’t have time to replay a message because of poor audio quality in order to understand the message. Pre-recorded audio samples aren’t sufficient because each emergency situation is unique in its nature, location, and personnel. Audio needs to be created instantly and easily in order to promptly send notifications out on a mass scale to everyone affected.

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SOLUTION

Text-to-speech server solution with the voices Kate and Paul

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RESULTS

Time is of the essence in an emergency. So wouldn’t the extra step of converting text into audio slow down the notification speed? It doesn’t. The text-to-speech conversion into audio is nearly instant. Plus, the audio output is always high quality, so you never waste time with multiple recordings. Text to speech streamlines notification delivery, as audio messages can be bulk sent at once.

Text-to-speech audio can be used across multiple devices including mobile, radios, and PA systems. As Bill Porter, Program Marketing Manager at BlackBerry AtHoc, described, “NeoSpeech technology combined with our platform allows a trusted audio partner to assist in distributing critical messages to our end users. NeoSpeech’s text to speech allows operators to send organization wide audio messages with a few clicks versus however many phone calls and time spent manually connecting with people.“

With NeoSpeech’s text-to-speech server, BlackBerry AtHoc added the ability to create audio messages easily and at anytime. BlackBerry AtHoc reduces the time spent manually contacting people because their text-to-speech audio messages can be delivered at the same time to many people and across a range of devices and systems.